Payment , Shipping, and Returns Policy
TEN CARD GAME LIMITED (拾卡皇遊科技有限公司), registered in Hong Kong on February 19, 2025, is located at Room D07, 8/F, Kai Tak Factory Building, 99 King Fuk Street, San Po Kong, Hong Kong.Thank you for shopping at Tencardgame.com. Here you’ll find everything you need to know about our payment methods, shipping policies, and how we handle returns for Magic: The Gathering products.
Payment Methods
We accept the following payment methods for all purchases on Tencardgame.com:
lCredit and Debit Cards (Visa, MasterCard, American Express, Discover)
lDigital payment platforms (e.g., PayPal, Stripe) are supported for convenience.
lOther secure online payment options as available.
lPayment is due at the time of purchase, and orders will not be processed until payment has been confirmed.
Shipping Information
We strive to deliver your Magic: The Gathering products as quickly as possible. Shipping times and costs depend on your location and the shipping method you choose at checkout.
Processing Time: Orders are typically processed within 1-3 business days.
Shipping Options: Standard, expedited, and express shipping options are available.
Delivery Times: Estimated delivery times vary based on the shipping method and destination.
Please note that delivery times are estimates, and we are not responsible for delays caused by the shipping carrier or unforeseen circumstances.
International Shipping
We offer international shipping to select countries. Additional shipping fees and import taxes may apply, depending on your location. Please review your order before completing the checkout process for international fees.
Returns and Exchanges
If you're not completely satisfied with your purchase, we offer returns within 14 days of receiving your order. Items must be in original condition, unused, and in their original packaging.
Return Process: To initiate a return, please contact our customer support team for instructions.
Refunds: Once your return is processed, a refund will be issued to your original payment method.
Please note: Shipping costs are non-refundable, and return shipping fees are the responsibility of the customer unless the item is damaged or incorrect.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 7 days of delivery so we can resolve the issue. We will either replace the item or issue a full refund, depending on availability.